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product FAQs


 

 

Find answers to the most commonly asked questions about Gocycle. Click on a question to view the answer. If you have a question that is not covered in our FAQs, please contact us.

 

Battery

Can the battery self-recharge during use?

Regenerative braking is not appropriate for bicycles at this time. While some products advertise this feature, on inspection, you will find that it increases weight, complexity and cost, and the amount of energy recovered is usually less than 10%. Perhaps in five years’ time technology will be improved to make this a useful feature.

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How long will the battery last?

A battery’s lifetime will be very dependent on its usage habits and how it is cared for. The battery has a one-year warranty. For more information on our warranty, see our Product Warranty section.

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How long will the battery take to charge?

Approximately 5.5 hours.

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Where do I buy a new battery?

Replacement batteries are available through Gocycle resellers. Visit the Store Locator to find your closest reseller.

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How does cold weather affect the battery?

As with other battery-powered products, performance is known to be reduced as temperature decreases. If the outside temperature is less than 15 degrees Celsius, you may start to experience a drop in power and range. At 0 degrees Celsius, you may even experience less than 50% power and range. The battery will not permanently be damaged by cold weather; it is only a temporary effect. If using your Gocycle in a cold climate, for best performance, we advise that you store and charge the battery indoors.

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How often do I need to charge the battery?

You can view full details of the best practices for battery charging in the Gocycle Owner’s Manual. We recommend charging your Gocycle after a ride and, once charged, unplugging the Gocycle from the charger and turning off the Gocycle to conserve battery power. Do not leave your Gocycle on charge for more than 24 hours.

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Should I run the battery flat before recharging?

No. This is not necessary as lithium ion batteries do not suffer from ‘memory effect’. In the same way that you ‘top up’ your mobile phone’s battery, you can do the same with Gocycle. An occasional deep discharge is recommended.

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What is the range of the battery?

The battery range is up to 40 miles (64 km), depending on your pedal input and other factors including type of terrain, rider weight, tyre pressure etc.

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Where is the battery?

Inside the frame.

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Do I have to remove the battery to charge it?

No. It is not necessary to remove the Gocycle lithium ion battery for charging. We do not recommend removing the Gocycle lithium ion battery from the frame, unless with assistance from your Reseller or if instructed by Gocycle Technical Support.

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Will the battery get hot?

The battery can get warm under charge and/or during use whilst riding. This is normal. We recommend that you allow the battery to cool before placing it on charge. A battery that is warm as a result of usage will not charge properly until it has cooled sufficiently. This feature automatically protects the battery against possible damage.

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How do I know how much power is left in the battery?

Refer to your Gocycle’s integrated dash display to determine the battery level. Consult the Gocycle Owner’s Manual for more information.

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How do I know when the battery is fully charged?

The battery charge level is indicated on the integrated dash display. The battery is fully charged when there are 10/10 LEDS lit.

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How much will Gocycle cost to charge?

The charging cost of the battery is equal to having a 100W light bulb on for 2.5 hours.

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How much will Gocycle cost for a 30-mile commute with relaxed pedalling input?

3 pence (£0.03), based on 13 pence per Kwh energy cost.

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Brakes
How long will the brake pads last?

Depending on your riding style and environment you may need to replace the brake pads from time to time.

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How do I change the brake pads?

If the need arises, you can find full instructions of how to replace the pads in the Gocycle Owner’s Manual. If you are not experienced with bicycle maintenance, we recommend that you consult a Gocycle Reseller or bicycle technician and be sure to provide the technician the Gocycle Owner’s Manual as a reference.

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How long will the brake disks last?

Brake disks will last the lifetime of the product.

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How do I change the brake disks?

Only Gocycle technicians should change the brake disks.

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How do I adjust the brakes?

Refer to the Gocycle Owner’s Manual section on maintenance and adjustments.

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How do I adjust grinding brakes?

Grinding brakes may be a warranty issue. Contact your local Gocycle Reseller or Gocycle Technical Support.

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Can I adjust the brake levers?

No. The angle of the brake levers is set at the factory for optimum brake performance and comfort. The angle is constrained by the design of the dash display. Do not attempt to adjust the angle of the levers as this may cause irreparable damage and may void your warranty.

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Chaindrive
How do I get access to the chain?

It should not be necessary for you to gain access to the chain. It is lubricated, self-tensioning and sealed within the Cleandrive®. Opening the Cleandrive will void the Gocycle warranty. The Cleandrive should only be opened by the technicians at the Gocycle Service Centre.

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How many gears does the Gocycle have?

Gocycle has a 3-speed sequential Shimano Nexus gearbox. Gear inches: 1st=39.1 in, 2nd=53.3 in, 3rd=72.5 in.

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General
What colours does Gocycle come in?

Gocycle G2 comes in “So White”, “Gunmetal Grey” and “Stealth Black”.

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How much does Gocycle weigh?

The Gocycle G2 weighs 16.1kg (35.4lbs) including its lithium ion battery.

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Is there a speed limit for Gocycle?

Per legislation within the European Union, the maximum motor speed is 25km/h or 15.5 mph.

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Is Gocycle a folding bike?

Gocycle can be made stowable and can become extremely compact to be stored in a Travel Case. However, Gocycle is not a bicycle that you should fold up on a station platform or when you arrive at work.

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Maintenance, cleaning and adjustments
Do I need to oil the pedals?

No.

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Do I need to adjust the chain?

No.

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Do I need to oil the chain?

No.

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Can I adjust the shock absorber?

No.

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How should I clean my Gocycle?

Use a damp towel and wipe down by hand. Consult the Gocycle Owner’s Manual for further details.

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Can I use a high pressure hose?

No. Never use a high pressure hose.

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Is the Gocycle compatible with a cargo trailer?

We do not recommend the use of trailers with the Gocycle. Conventional bicycle cargo trailers tend to affix to the bicycle frame by way of clamping to the tubes of the rear triangle. The Gocycle employs Cleandrive technology — an enclosed single-sided rear swing arm — which the trailer cannot clamp to. Cargo trailers are available that affix to bicycle seatposts, but these can raise the overall centre of gravity and may affect the balance of the ride.

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Why are battery leds and the speed leds on my dash are flashing alternately?

For firmware version 79 and above, after 100 miles/160 kms and every further 500 miles/800 kms, the dash will alternatively flash all battery leds “C” and all speed leds “E”. This is an important safety reminder that a service or inspection is due. In the event that your dash is flashing the service reminder, please visit www.gocycle.com/safety and review any important Technical Bulletins and safety information relating to your Gocycle model. You should also download and review the latest Owner’s Manual from www.gocycle.com/manuals. After visiting www.gocycle.com/safety you can hold the gear upshift selector and the motor power selector on (rotated wrist down for G3) for 3 seconds and the dash will return to normal display. Note, by resetting the service reminder you are confirming that you have visited www.gocycle.com/safety and have understood any Technical Bulletins or new information relating to your Gocycle and you have downloaded and reviewed the Owner’s Manual relating to your Gocycle.

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Motor
The motor feels hot during or after use. Is this normal?

Yes. Treat the motor with caution like the exhaust of a motorcycle, engine of a motorcycle or a hot pan on the stove.

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What happens if water gets in the motor?

If you are riding in the rain, we advise that you use the motor when possible and it is safe to do so. The heat of the motor will help the motor dry off. If Gocycle is left standing in the rain and water gets into the motor, it is unlikely that the motor will not function. In this case, you should either dry off the motor with a towel or run the motor so that the water evaporates.

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The motor feels like its slipping. What should I do?

You may have a faulty drive system, which may be covered under warranty. Please contact your local Gocycle Reseller or Gocycle Technical Support for assistance.

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How do I remove the motor?

You should never attempt to remove the motor. Unless directed to do so by Gocycle Technical Support, should you remove the motor, all warranties on the motor will be void.

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Accessories
How do I fit the mudguards?

Visit Manuals & Guides section of the website for advice on fitting the mudguards.

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Where can I buy a replacement mudguard?

You can purchase mudguards directly from a Gocycle reseller. Visit the Store Locator to find your nearest reseller.

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Can I ride my Gocycle without mudguards?

Yes.

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Power
How do I use the boost button?

The Gocycle G2 is delivered with four riding modes as standard, with the fourth mode customisable via the GocycleConnect App. Each mode performs very differently. Consult the Gocycle Owner’s Manual to determine which is the most suitable mode for your riding style.

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What is the recommended way to use the motor assistance?

For optimum performance and best combination of assistance, speed and range, it is recommended that you use motor assistance to get up to speed and as a “top up” to help you maintain a high average speed. You will have the best results by pedaling and using motor assistance to get from A to B faster and with less effort.

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The boost button does not work. What should I do?
Riding the Gocycle
Can I use Gocycle off road?

Gocycle has been designed as an urban-specific two-wheeler. We do not recommend that you take Gocycle off road; however, riding on smooth gravel bike paths should be fine.

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Is there a rider weight limit for Gocycle?

This product has been designed with a maximum recommended weight limit of 100kg (220lbs) for the rider, clothing and all luggage, and is intended for use on paved roads. For rider and luggage weight 100-115kg (220-250lbs): riding style, road condition, tire pressures and luggage position may reduce product service life. Luggage weight should not exceed 10% of total rider and luggage weight. Never exceed rider and luggage weight of 115kg (250lbs) at any time. Exceeding this limit will void all warranties and may result in the product being unsafe for operation.

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Can I ride Gocycle without the LockShock pin in the suspension?

We recommend riding with either the LockShock pin or the ShockLock cable in the suspension at all times.

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What is the top speed of Gocycle?

Consult the Tech Specs section.

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Are there any age restrictions for riding Gocycle?

There are different rules within different territories. Within the European Union, the rider of an electrically assisted bicycle must be at least 14 years old. Please consult your national regulations if operating the vehicle outside of the EU.

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Do I need to wear a helmet?

We strongly recommend you ride with an approved bicycle helmet.

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Do I need a Tax disk for Gocycle?

No.

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Do I need to MOT Gocycle?

No.

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Will I need insurance for Gocycle?

We strongly recommend that you purchase bicycle insurance.

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Is Gocycle exempt from Congestion Charge in London?

Yes.

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Do I have to pedal Gocycle or can I free-wheel under power?

EU law requires that the pedals are moving to have power. How fast you need to pedal is not defined. When using the Gocycle off the public highway, or in a territory that allows it, free wheeling under power is possible. We recommend contacting your national regulatory body for advice on local laws.

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Can I take Gocycle on the train?

Yes, but it will be subject to any laws that govern all bicycles. We recommend you check with your network operator before travelling to avoid disappointment.

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Can I take Gocycle on the London Underground?

Yes, but only on certain Underground sections. If you carry it in the Travel Case, then Gocycle is effectively a piece of luggage.

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Can I take Gocycle on the bus?

No, but if you carry it in the Travel Case, then Gocycle is effectively a piece of luggage.

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Can I put Gocycle in the boot of a car?

Yes.

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Can I use Gocycle without the motor assistance?

Yes. You can pedal Gocycle like a conventional bicycle in On Demand Mode (Mode 3).

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Seat, saddle and handlebars
How do I adjust the seat?

Please consult the Gocycle Owner’s Manual section on maintenance and adjustments.

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Can I adjust the handlebars?

Depending on your model year, you may be able adjust both the height and reach and the handlebars. Consult the Gocycle Owner’s Manual section on maintenance and adjustments.

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How do I lock the saddle to Gocycle?

If you need to lock the saddle, you will have to use an off-the-shelf cable lock and thread it through the saddle rails of the bicycle. This is the same as any bicycle that comes fitted with a quick release for saddle height adjustment.

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Tyres
What are the recommended tyre pressures?

For the best compromise of comfort and easy rolling, the front tyre should be inflated to 25psi–30psi (2 bar) and the rear tyre should be 50psi–60psi (4 bar).

A softer front tyre pressure will provide a “cushioning effect” to the drive components. Increasing front tyre pressure above the recommended limit will result in increased shock loads to the motor, gearbox and clutch, which will accelerate wear and may result in premature failure of these components.

Under no circumstance increase the tyre pressure to higher than 80psi (5.5 bar).

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What should I do if I get a puncture?

If you get a puncture, you should stop riding the Gocycle as you may damage the rim of the wheel. See the Gocycle Owner’s Manual for how to fix a flat tyre. You may want to remove the PitstopWheel® and take it to your local bicycle shop where a technician can repair the puncture for you. Like any bicycle maintenance, you should expect to pay for this service. Gocycle uses standard BMX/20in/406 size tyres and tubes. We recommend using a tube for 20in x 1.75in tyres.

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How long will the tyres last?

Tyre life will vary depending on usage and riding style. Typically, a high-performance tyre, such as the standard tyre sold with Gocycle, will not last as long as a lower performance tyre. The tradeoff is weight, puncture resistance and easy rolling. When the central grooves in the tyre have worn out, you should replace the tyre as it may be unsafe to use.

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Can I change the tyre for an alternative?

Yes, you can choose from many standard tyres. Search on the Internet or ask your local cycle dealer for a recommendation of tyres for BMX/20in/406 size wheels. We recommend 20in x 1.75in (406mm x 47mm) size. Tyres wider than 2.15in (55mm) may not fit and will rub on the frame.

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Where can I buy a new inner tube?

You can order a new inner tube from a Gocycle Reseller or from any other cycle dealer. The inner tube must be suitable for a 20in x 1.75in (406mm x 47mm) wheel size.

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Where can I buy a new tyre?

You can order a new Gocycle Performance Tyre from a Gocycle Reseller. Please note that we highly recommend that you order the Performance Gocycle tyres that came with your Gocycle. We have specifically designed these tyres to deliver the best performance possible through decreased weight and reduced rolling resistance. You may find that significantly more effort is required to pedal and less range is delivered from the battery when using a substitute.

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product Warranty


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At Karbon Kinetics Ltd, we are passionate about performance and serious about support.

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Consumer Law

European Union consumer law provides up to two (2) years of protection relating to faulty products. For further information on rights provided under consumer law within Europe, please click here. Where appropriate, claims under warranty will only be valid with proof/date of purchase of KKL products through an approved reseller and for the original owner only.

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Intended Use and Specification

Gocycle is an electric bicycle developed in accordance with the requirements outlined in the City Bicycle Standard EN 14764:2005 and the Electric Bicycle Standard EN 15194 and is intended as a power-assisted bicycle for sensible use by physically competent consumers.

Gocycle products have been developed and designed for commuting usage and/or simple riding in fair weather, at speeds relevant to safe and appropriate travel in an urban or suburban environment and in accordance with KKL’s published guidelines, including but not limited to information contained in technical specifications, Gocycle Owner’s Manual, Assembly and Operation Guides, service communications and media accessible from www.gocycle.com.

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End User Responsibility

The end user must acknowledge and act on the advice and recommendations published by KKL, including but not limited to information contained in technical specifications, Gocycle Owner’s Manual, Assembly and Operation Guides, service communications and media accessible from www.gocycle.com. The end user agrees to register with KKL through online registration at Registration section before first usage or agrees to visit Safety section no less than every three months from first usage.

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Obtaining Repair Services for a Fault

Before you can process a claim, you must register your Gocycle product with KKL through online registration at Registration section. KKL will reference this registration information when you require support.

Before providing repair service, KKL or authorised reseller may require you to provide proof of purchase details and may ask you to respond to questions designed to assist with diagnosing potential issues. KKL or authorised reseller will provide instructions for the procedures for obtaining service.

From time to time, KKL will publish information to rectify known issues. Before seeking repair service, you should make contact with your point of sale, be it KKL or authorised Gocycle reseller.

You must submit any claim arising from a faulty product within two (2) months of its discovery.

You should make available when requested proof of purchase, the Gocycle frame number and/or order number and a description of the problem. On satisfactory receipt of the requirements, a Gocycle agent will work with you in an attempt to diagnose and resolve the issue.

If after seeking support from the seller your Gocycle product is still not functioning as specified, a KKL representative will determine whether your Gocycle product requires service and how KKL will provide this service.

Claims for the following will not be valid:

  1. Consumable parts where service life will vary widely depending on usage. These include batteries, tyres, inner tubes, brake pads, brake hoses, brake fluid, pedals, chain and drive components and handlebar grips. Your warranty will not cover these products unless failure has occurred due to a defect in materials or workmanship.
  2. Cosmetic damage, including but not limited to scratches and dents.
  3. Damage caused by use with another product.
  4. Damage caused by accident, abuse, neglect, liquid contact, fire, earthquake or other external cause.
  5. Any damage, failure or loss caused by misuse or operating the Gocycle product outside KKL’s published guidelines.
  6. Damage caused by service by anyone who is not a representative of KKL or a Gocycle Service Provider (“GSP”).
  7. A Gocycle product that has been modified to alter functionality or capability without the written permission of KKL.
  8. Defects caused by normal wear and tear including corrosion, rust, hairline cracks in paint, chips in paint, water damage, the results of fatigue. Fatigue damage is a symptom of the frame or component being worn through normal use. It is the owner’s responsibility to inspect his/her Gocycle in accordance with responsible practice and the published recommendations outlined in the Gocycle Owner’s Manual.
  9. Any Gocycle if the frame number has been removed or defaced from the Gocycle product.

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Service Options

KKL provides service through its network of Gocycle resellers. In the event that you require service or repair of a KKL product, please contact the Gocycle reseller from which you purchased the product. Depending on the complexity of service required, a reseller may elect to send your Gocycle product to a Gocycle Service Centre location. Upon completion of the service of your Gocycle product, you will be notified, at which time you may collect the product as soon as is feasible.

If you elect to repair a defective product yourself, use the services of a non-approved service agent, or if you use a replacement part not supplied by KKL, KKL will not be liable for any damage, failure, repair costs or loss caused by the use of such unauthorised service or parts.

KKL will have the option to repair or replace (with new or reconditioned parts of the same or similar specification), at no charge, a defective product, or repay the amount equal to the purchase price of the product. KKL may elect to simultaneously replace non-defective parts that are part of a sub-assembly that contains the defective component. Any replaced components, parts or accessories will become the property of KKL. In the event KKL elects to replace a defective frame, a new frame of equal or greater value will be provided. The new frame may not be the exact model purchased.

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