0% interest.

Pay by credit card directly at the checkout. No lengthly forms, no passwords, no worries.

Spread the cost of your purchase into equal monthly payments without paying interest.

No complex forms during our account application and decisions are made in real-time. Once approved, you will start an Account and make payments monthly.

You’re in control – better management of your finances to spend how and when you want. You can choose at any time to start paying the minimum monthly payment instead with interest. You will be emailed monthly statements.

It’s easy to use again – once you’ve been approved you can use Slice it to finance future purchases up to your credit limit with just one click.

Don’t forget to pay. If you miss monthly payments, promotional interest rates are cancelled and you will be required to pay interest on repayments.

Representative examples
Representative: 18.9% APR (Variable)
Purchase Interest Rate: 18.9% p.a.
Assumed Credit Limit: £ 1,200

Credit is offered subject to financial circumstances. You must be at least 18. You can review your latest buys and settle your monthly statement at any time.

All major cards accepted.

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Klarna Financing FAQ

 

Klarna is currently available only in UK.

 

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

 

How does Financing work?

Spread the cost of your purchase into equal monthly payments with 0% interest. Financing is a promotional plan on the Klarna Account.

 

How do I use Financing?

When you shop online, Klarna’s system reviews each order to determine which payment options are available to you. If Financing is offered, simply select this option. The first time you shop with Financing you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans. You can always monitor the payments due in the ​Klarna app​.

 

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay.

 

Can I pay less than the amount owed each month?

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).

 

Do I need to be 18?

Financing is only available to people aged 18 or over and is an online exclusive payment method.

 

How do I manage my Klarna Account?

Log in to the Klarna App or klarna.com/uk​ at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

 

How can I increase my chances of being accepted for Financing?

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

 

How is my statement sent?

If you chose to use Financing, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. You can always monitor the active statements in Klarna app at your convenience.

 

What do I need to provide when I make a purchase?

If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It’s very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

 

Is my payment information safe?

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

 

How do I make a payment?

First, log in the Klarna app or in www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service.

 

I haven’t received an email with my statement.

Please log in the Klarna app to view the statements or contact Klarna’s Customer Service via live chat or phone.

 

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

 

What happens if I cancel or return my order?

As soon as Gocycle have accepted your cancellation/return, then Klarna will make any necessary adjustments to your balance and provide further help if needed.

 

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

 

I’ve received my monthly statement and a payment is due, but I’ve not yet received my goods.

You should of course not pay your statement until you’ve received your goods. In this case, we would ask that you contact the store and get an update on yourorder. You should also contact our Customer Service so that we can postpone the due date on your payment. or put the order on hold in the Klarna app while youwait for the goods to arrive.

 

I still have questions regarding payment.

Visit Klarna app ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.

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Gocycle

Protect your ride with the most in-depth service plan the e-bike industry has to offer.

The plan covers your bike for all its annual milestone services which are essential for preventing the impacts of wear and tear from daily usage. All services are completed at our global Service Hubs by our expert Gocycle technicians who will ensure your bike leaves operating at its peak performance. You can pay on a monthly basis with a 12-month minimum commitment or pay annually at a 10% discount.

Annual Service

All milestone servicing costs for the year included.

Priority Service

7-day fast track on annual service and repairs outside of the plan.

Minor Parts Replacement

Free of charge replacement of selected minor wear parts.

Exclusive Οffers

5% discount on parts and repairs outside of warranty.

Valet Clean

Full clean at each service.

Free Firmware Updates

All firmware and system updates included as standard.

terms & conditions

Gocycle Premium Service Plan Overview

 

Within two years of the original purchase of a new Gocycle, you may purchase and subscribe to a Gocycle Service Plan, which covers Servicing of your Gocycle for the purpose of preventative maintenance caused by normal usage of your bike as described in more detail below. A Gocycle Service Plan does not cover damage to your Gocycle related to crashes or theft, misuse, vandalism, or any other damage to your bike caused by you or others. By subscribing to this service, you may book service appointments, aligned to the Service Intervals described below, within the period in which the Subscription is live, as long as the Service Interval milestones have been reached. These Terms and Conditions apply to Gocycle Service Plan purchasers, and do not supersede or take the place of any of the General Terms & Conditions.

 

What is Included in the Plan

 

  • Fast-Lane Servicing with a Service Turnaround from point of Arrival at one of our Gocycle Servicing Hubs to time of Shipping from one of our hubs of 7 Calendar days (Public Holidays not included) – If you would like to collect from us then that can also be arranged
    • If we fail to meet the servicing turnaround time for any reason we will refund 1 month of value of the Servicing plan: 30(£/€/$)
  • A full external and internal visual inspection of the Gocycle, with a thorough diagnostic review inside-and-out, including the Clean Drive
  • A Scaling in-depth Servicing process which matches usage and timeline of the Gocycle being owned, becoming more detailed and reflective of the needs of you and your Gocycle as you add Miles and Time goes by
  • Firmware Updates and System Updates are included as standard
  • Replacement of all effected Warranty parts as would be expected
  • A 5% discount on any parts needing to be replaced that are outside of Warranty – or that are not included in Warranty as standard
  • Valet Cleaning at each Service, maintaining a high quality look and feel 
  • Free of Charge Replacement of minor wear parts such as Brake Pads, plus a Brake Diagnosis and Brake-Line fluid replacement to maintain that highest standard of responsiveness at every service, Suspension Elastomer checks and replacements from Service 2 Onwards, and Kickstand Ball Replacements from Service 3 Onwards (For all of these free of charge replacements – only applicable if deemed as required by our Expert Servicing Technicians)

 

Who can Take Advantage of this Plan

 

A Gocycle Service Plan is available to anyone buying a Gocycle new from our web store, and any existing customer who has purchased a Gocycle as New within the last 2 years, whether it be direct from Gocycle or from an Approved 3rd Party Supplier. The plan will be available to purchase at point of Sale of a new Gocycle through our web store, or it is able to be added from our Servicing Plan web page.

The plan sign-up is for a minimum 12 month period. Any future exclusive offers or opportunities that apply to multiple years of holding a Servicing Plan will only be applicable based on a plan being held continuously for the period specified. Any stoppage of the plan after a year resets the next time a plan is set-up to Year 1.

If you are purchasing a used Gocycle, and that Gocycle has been under a Gocycle Service Plan, you may contact Gocycle to determine if the Gocycle is still eligible for a Gocycle Service Plan with a new owner. If the Gocycle has been well-maintained from the perspective of our service records, Gocycle will permit the continuation of a Gocycle Service Plan with a new owner . If eligible, You must purchase a service plan within 30 days of registering your ownership on the Gocycle Connect App.

 

Not Included in the Plan

 

The Gocycle Service Plan does not include repairs or replacement of any parts or accessories, regardless of if they are in or out of Warranty, if the need for repair or replacement is due to:

Any damage incurred from flat or punctured tires, accidents or incidents, vandalism, submersion in water, or damage by You or any other party, general repair or replacement of parts that fall out of the warranty period, or shipping costs to and from service locations.

Malfunctions from Software misuse, third party applications, any virus or malware, whether or not this was downloaded by You or any third party.

The use of, or installation of, any other non-OEM original Gocycle parts/accessories;

Routine servicing or repairs by anyone not authorized by Gocycle

Costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

Gocycle Engineering Service Technicians reserve the right to define what work and parts need replacing during Servicing.

Gocycle reserves the right to define which maintenance checks which can be conducted by the Customer themselves outside of this plan. In the event of any self-maintenance, the Customer agrees to use original Gocycle parts during any maintenance completed as to avoid not being entitled to the benefits of the Gocycle Service. If the Customer is not able to prove the maintenance has been performed or any damage is incurred due to the use of non-approved Gocycle parts or accessories, Gocycle reserves the right to refuse to honour the plan, and invoice the Customer for the costs incurred by Gocycle as a result of the incorrect maintenance.

Fair-use of the Product is detailed in the General Terms & Conditions.

 

Where is the Plan Available

 

Anywhere globally – Shipping arrangements and costs are the customers responsibility, unless stated otherwise, including any Duties or VAT applicable

The Gocycle Service Plan is Linked to the Frame Number of your Gocycle and is applicable to that Gocycle only.

 

Purchasing the Plan

 

In order to use this Gocycle Service Plan, You will need to purchase the plan from the Web Store, and establish and maintain an Account in the Gocycle Support system. To be able to offer You the Gocycle Service Plan, we need to process personal data as detailed in the General Terms and Conditions, or as noted the Gocycle Terms of Sale (https://gocycle.com/terms-of-sale/).

 

Servicing Locations and the Purchase Relationship
 

The Gocycle Service Plan is purchased in a direct relationship with Gocycle, and the Services covered under the plan are not able to be completed via Customer Self-Maintenance or via any Reseller, including Gocycle Service Partners. The Service can only be completed at a Gocycle OEM Servicing location as listed below, at pre-determined Gocycle Service Intervals. For servicing and shipping purposes Gocycle currently has direct Servicing Hubs in the following locations which can complete this Service:

Chessington, UK

Amsterdam, NL

Amherst, NH, USA

Wayzata, MN, USA

The customer is free to ship to any of these locations, at their own cost, from anywhere globally. All shipping arrangements and costs, including any Duties and Taxes, are the responsibility of the Customer unless explicitly stated otherwise.

 

When are my Service Intervals Due

 

Annually or every 2,000miles (3,200km) – whichever comes first, but for no extra cost should you be a super-user needing more than one service annually.

 

Service Intervals Included in the Plan

 

Initial Service: The 100 Mile Service, if brought in directly to Gocycle – However, this Service Interval is also able to be completed by a Gocycle Approved Reseller at any cost to the customer this incurs, and undertaking this Service by any means outside of Gocycle will not impact the continuation of this plan

“Annual” Service Interval: 1 Service for every Year the Gocycle Service Plan has been in effect OR* every 2,000 miles (3,200km) since the start of the Service Plan based on usage of the Gocycle as recorded via Gocycle's internal system and proven to Gocycle via a Log Upload from the Gocycle app. Note: Annual services can only be completed after 11 months of continuous service plan payments and not more than 1 annual service per year. For the service plan to be valid on used Gocycles, a log upload must be made by the customer within 7 days of purchase of the service plan.

 

Service Intervals Not Included in the Plan

 

500 Mile Visual Inspection   

Also not included: Any other General Repairs which occur outside of the agreed Service Intervals incurred for any reason.

 

The Servicing & Maintenance Activities Included in the Plan

 

Overview of General Activities Completed by the Gocycle Engineering Service Technician as part of the Service being Completed at each Service Interval - the example below is as of the Gocycle Premium Service Plan:

Service 1 – 1 Year / 2,000Miles (3,200km):

  • Full Visual Inspection
  • Hub Cones, Bearings & Wheels Check
  • Full Cleandrive Internal Inspection
  • Chain & Cable Checks
  • Torque Checks
  • All Brake Pads Replaced
  • Pedal Movement Check
  • Latch & Kickstand Check
  • Handlebar and Grip Check
  • Brake Bleed & Fluid Change
  • Rectification of any items Warranty
  • Report on any other items
  • All Tech Bulletin Items Rectified
  • Firmware Update

Service 2 – 2 Year / 4,000Miles (6,400km):

  • All Service 1 Activities +
  • Inspect Rear Hub Bearings
  • Replace Suspension Elastomer
  • Kickstand Adjustment
  • Gearbox Grease Replacement
  • Detailed Motor Drive Bearings Inspection
  • In-Depth Wheel Detail Inspection for any cracks or damages
  • Firmware Update

Service 3 – 3 Year / 6,000Miles (8,600km):

  • All Service 1 & 2 Activities +
  • Battery Discharge Check
  • Frame Hinge Bushes Inspected
  • Hold Pins inspected
  • Stem Adjuster Bushes Inspected
  • Kickstand Ball Replacement

Service 4 – 4 Year / 8,000Miles (10,800km):

  • All Service 1, 2 & 3 Activities +
  • Headset Bearing Inspection
  • O-Rings on Brakes Replaced
  • O-Rings on Calipers Replaced
  • Brake Levers Replaced

Service 5 – 5 Year / 10,000Miles (13,000km) Onwards:

  • All Service 1, 2, 3 & 4 Activities +
  • Full in-depth battery check and testing – consultation on Battery Replacement options
  • Front Disk Replacement

 

Priority Servicing & Repair

 

Whilst a Gocycle Service Plan is live Gocycle endeavours to complete the Servicing of your Gocycle, at the Service Intervals described, within 7 Calendar Days of the Gocycle Arriving at the Gocycle Servicing Hub. The day of Arrival is classified as Day 0, and then the Gocycle must be shipped, or Ready for Collection, on or before Day 7 from the day of Arrival. Should Gocycle fail to meet this timeline, due to reasons internal to Gocycle and outside of the control of the customer, Gocycle will refund 1 months value of the Gocycle Service Plan back to the Customer at the retail Subscription value of 1 month. This is not applicable if the ability to complete the Servicing within this timeline is impacted by activities within the Customers control, for example, including but not limited to, not responding to, or delaying via not directly answering queries from the Gocycle team, not responding to or delaying the arrangements for the approval of non-Warranty repairs, or shipping or collection of the Gocycle, not responding to or delaying payment of approved repairs due to Gocycle in order to complete any required repairs on the Gocycle.       

If your Gocycle needs to return to a Gocycle Service Hub for any repairs outside of the standard Service Intervals detailed, then Gocycle will also endeavour to prioritize any Customers Gocycle who is on the Gocycle Service Plan, meaning that the Gocycle will jump the queue into a Priority Queue with other Plan users, and Gocycle will apply the 7 day timeline to these repairs also. In these instances Gocycle will inform the customer if it is not possible to meet the 7 Calendar Day timeline due to the level of repair being outside of the possibility of meeting this timeline for any reason, and therefore will not then refund a month of subscription costs if the timeline is not met. If Gocycle fails to inform the Customer of it not being possible for the timeline to be met, and the repair then takes longer than 7 days, Gocycle will refund 1 months value of the Gocycle Service Plan back to the Customer at the retail Subscription value of 1 month.

 

Booking An Appointment

 

You book a Service Interval appointment via the Gocycle Support pages accessed via the Gocycle Website Support pages (https://gocycle.zendesk.com/hc/), by contacting Gocycle’s Customer Service Team and requesting the desired date of the Servicing appointment. Once the time and date is agreed, the Customer will then be responsible for shipping the Gocycle to, and from, the nearest Gocycle location for the Service to be completed.

 

Assignment & Use of the Plan

 

The Gocycle Service Plan is linked to the Frame Number (Serial Number) of your Gocycle product, and cannot be used for any other Gocycle than the one the Gocycle Service Plan you have purchased is linked to. You may not use any other Gocycle Service Plan, permit anyone else to use Your Gocycle Service Plan, or assign or otherwise transfer any right You have under Your Gocycle Service Plan to any other person or entity.

Gocycle may permanently or temporarily terminate, suspend, or otherwise refuse to provide Gocycle Service Plan services to you for good cause, including if Gocycle determines that you violated any provision of these Terms and Conditions or if you misuse the services, the Gocycle, or any other product. In such case, Gocycle will promptly provide notice of suspension or termination to you.

 

Subscriptions

 

The Gocycle Service Plan is a one-year subscription, and you are billed annually or monthly dependent on which plan payment method You have selected. Initially the subscription will be automatically renewed for successive one-year periods except if you terminate it by sending a termination notice by e-mail not later than 7 calendar days before the date reached exactly 12 calendar months from the purchase of the subscription. Provided you have not yet benefited from the services, you may cancel your subscription within 14 days following your enrolment in the Gocycle Service Plan by notifying Gocycle in writing by email or via the Gocycle Support system.

Prices are Monthly for a Minimum 12 Month Term

The Annual payment option is one time at point of plan purchase or renewal only, and are discounted at the rates shown on the Web Store

These Terms & Conditions do not override or replace any of the standard Product Terms and Conditions which can be found online and in your owners manual.