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Terms of Sale

 

1. Application

These Terms and Conditions shall apply to the purchase of the goods detailed overleaf (“Goods”) by you (“Buyer”) from www.gocycle.com as defined on invoice of goods (“Seller”) and to the payment of the invoice. No other terms and conditions shall apply to the sale of the Goods or to the invoice unless agreed upon in writing between the Buyer and Seller.

 

2. Interpretation

2.1 A “business day” means any day other than a Saturday, Sunday or bank holiday.

2.2 The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.

2.3 Words imparting the singular number shall include the plural and vice-versa.

 

3. Goods

3.1 The description of the Goods are as set out in the Seller’s website www.gocycle.com and confirmed in the quotation and this invoice. In accepting this quotation the Buyer has acknowledged that it does not rely on any other representations regarding the Goods save for those made in writing by the Seller. No descriptions of the Goods set out in the Seller’s website www.gocycle.com shall be binding on the Seller and are intended as a guide only.

3.2 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.

3.3 The intended use and specification of the Goods relates to an electric bicycle and accessories developed in accordance with the requirements outlined in the City Bicycle Standard EN 14764:2005 and the Electric Bicycle Standard EN 15194 and is intended as a power-assisted bicycle for sensible use by physically competent consumers. Goods have been developed and designed for commuting usage and/or simple riding in fair weather, at speeds relevant to safe and appropriate travel in an urban or suburban environment and in accordance with Sellers’s published guidelines, including but not limited to information contained in technical specifications, owner’s manuals, assembly and operation guides, service communications, training, and media accessible from www.gocycle.com.

3.4 Seller makes no representation or claim as to the legality of the importation or re-importation of Goods into any country or region outside of the United Kingdom, USA, or EU and expressly disclaims any and all liability from such importation or re-importation or the use of any Goods so acquired.

 

4. Price

4.1 Subject to sub-Clause 4.2, the price (“Price”) of the Goods shall be that detailed in the quotation, accepted by the Buyer and confirmed in this invoice.

4.2 Any increase in the cost of the Goods to the Seller due to any factor beyond the Seller’s control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, shall be reflected in this invoice in accordance with the Sellers right to increase the Price prior to delivery.

4.3 Any increase in the Price under sub-Clause 4.2 shall only take place upon the Seller informing the Buyer of the increase in writing.

4.4 The Price is exclusive of fees for packaging and transportation / delivery unless stated otherwise on the invoice.

4.5 The Price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority unless stated otherwise on the invoice.

 

5. Basis of Sale

5.1 The quotation constitutes written acceptance and confirmation by the Seller of the Buyer’s order for the Goods.

5.2 The quotation is a contractual offer to sell the Goods which the Buyer has accepted. The Seller and the Buyer have entered into a contract for the sale of the Goods.

 

6. Payment

6.1 The Buyer shall pay the Price stated in this invoice within 7 days of the date of this invoice or otherwise in accordance with any credit terms agreed between the Seller and the Buyer.

6.2 Payment must be made by the Buyer notwithstanding that delivery may not have taken place and / or that the property in the Goods has not passed to the Buyer.

6.3 If the Buyer fails to make payment within the period in sub-Clause 6.1, the Buyer will pay a late payment fee to the Seller based on 5% of any agreed margin/commission between Buyer and Seller relative to the invoice amount or 5% of the value of the invoice, whichever is the lesser amount. The Buyer will be charged interest at the rate of 10% per annum from time to time on the amount outstanding until payment is received in full.

6.4 Time for payment is of the essence of the Contract between the Seller and the Buyer.

6.5 All payments must be made in the invoice currency unless otherwise agreed in writing between the Seller and the Buyer.

6.6 Payments made by the buyer will be applied typically at the seller’s discretion to the oldest overdue buyer invoice first.

 

7. Delivery

The Seller has delivered the Goods to the Buyer at the point that the Seller provides the Buyer confirmation of collection of the Goods by the Seller’s delivery service provider.

 

8. Inspection of Goods

8.1 The Buyer is under a duty to inspect the Goods on delivery or collection.

8.2 If the Goods cannot be examined, the carriers note or such other note as appropriate must be marked “not examined”.

8.3 If the Buyer identifies any damage or shortages it must inform the Seller in writing within 5 days of delivery, providing details of the alleged damage or shortage. The Seller shall not be liable if the Buyer fails to provide such notice.

8.4 The Seller must be permitted to inspect the affected Goods before the Buyer uses, alters or modifies them in any way.

8.5 Subject to the Buyer’s compliance with this Clause 8 and the Seller’s agreement with any alleged damage or shortages, the Seller shall make good any and all damage and shortages within a reasonable time.

8.6 The Seller shall be under no liability for and shall not indemnify the Buyer against any matters arising from damage or shortages.

 

9. Returns

9.1 Goods may not be returned without the prior written agreement of the Seller.

9.2 Subject to sub-Clause 9.4, the Seller shall only accept returned Goods if it is satisfied that those Goods are defective and that such defects would not be apparent on inspection.

9.3 The Seller shall have the option of either replacing defective Goods within 30 days of receipt of them or shall refund to the Buyer the Price for those Goods which are defective.

9.4 Goods returned to the Seller in a condition not fit for resale will be subject to appropriate costs and the Buyer agrees to compensate the Seller for these costs.

9.5 The Seller shall not be liable for defects arising out of normal wear and tear, the Buyer’s failure to follow any instructions given by the Seller, misuse or alteration of the goods, negligence, wilful damage or any other act of the Buyer, its employees, agents or any other third party.

9.6 Seller offers a 14 day return policy for B2C orders from the webstore www.gocycle.com. The item(s) needs to be unopened and in perfect resalable condition. Buyer has 14 days from the date you receive goods to notify Seller of your intention to cancel your order. The cost to return the goods will be the responsibility of the Buyer (unless item(s) are faulty). Seller reserves the right to make a deduction from refunding the full purchase price if goods are damaged or used. Refunds will be processed within 14 days of receipt of the returned items at Seller’s facility. Refunds will be provided through the same payment method used in the original purchase of goods.

 

10. Risk and Title

10.1 Risk of damage to or loss of the Goods shall pass to the Buyer either when the Goods are delivered to the Buyer or when the Seller notifies the Buyer that the Goods are ready for collection or the Seller has notified the Buyer that the Goods have been collected by the Seller’s delivery service provider.

10.2 If the Buyer wrongfully fails to take delivery of the Goods, risk shall pass to the Buyer at the time when the Seller has tendered delivery of the Goods.

10.3 Legal and beneficial title in the Goods shall not pass to the Buyer until the Seller has received, in cash or cleared funds, payment in full of the Price.

10.4 The Seller reserves the right to repossess any Goods in which the Seller retains legal and beneficial title if full payment is not received in accordance with Clause 6. In the event of such repossession the Buyer shall deliver the Goods in which legal and beneficial title has not passed to the Seller at its own cost.

10.5 The Buyer’s right to possession of the Goods in which the Seller retains legal and beneficial title shall terminate if:
(a) the Buyer commits a material breach of its obligations under these Terms and Conditions;
(b) the Buyer is or becomes the subject of a bankruptcy order or takes advantage of any other statutory provision for the relief of insolvent debtors;
(c) the Buyer enters into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or
(d) the Buyer convenes any meeting of its creditors, enters into voluntary or compulsory liquidation, has a receiver, manager, administrator or administrative receiver appointed in respect of its assets or undertakings or any part thereof, any documents are filed with the court for the appointment of an administrator in respect of the Buyer, notice of intention to appoint an administrator is given by the Buyer or any of its directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of the Buyer or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Buyer.

 

11. Rights, Warranties and Liability

11.1 Subject to these Terms and Conditions and except where the Buyer is purchasing the Goods as a consumer, all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979 UK and other statutory rights in North America and the European Union) are excluded to the fullest extent permitted by law.

11.2 The Seller shall not be liable for any loss or damages of any nature, direct or indirect, including any loss of profits or consequential damages suffered or incurred by the Buyer for whatever reason.

11.3 The exclusions of liability contained within this Clause 11 shall not exclude or limit the liability of the Seller:
(a) for death or personal injury caused by the Seller’s negligence;
(b) for any matter for which it would be illegal for the Seller to exclude or limit its liability; and
(c) for fraud or fraudulent misrepresentation.

11.4 Buyer shall have appropriate product liability insurance (sale and training of electric bicycles) in place prior selling any of the Goods.

11.5 Where Buyer is an end consumer, warranty is only valid if the goods are maintained in accordance with the owner’s manual.

11.6 If requested by Buyer to remove Buyer personal data, Sellar will where appropriate delete or anonymise Buyer personal data. Buyer accepts that Sellar is obliged under law and reserves the right to not remove or delete or anonymise Buyer data relating to tax, product service history, product safety or product recalls.

 

12. Intellectual Property Rights

12.1 You acknowledge and agree that all intellectual property and other proprietary rights including copyright, database right, design right, registered designs, trademarks (registered or otherwise), patents and confidential information, domain names and all other like rights worldwide (registered or not) (“Rights”) relating to the business of the Seller created by us shall be and shall remain our property.

12.2 All Rights relating to the business of the Seller shall belong to and vest in the Seller and the Buyer shall obtain no right, title or interest therein, save for the non-exclusive limited right and license to use them only in accordance with the Reseller Service Agreement and for no other purpose whatsoever.

12.3 The Buyer shall not apply to register any Rights belonging to the Seller or which otherwise relate to the business of the Seller, including but not limited to trademarks and domain names, in any territory in the world.

12.4 Buyer shall not re-name or re-brand any of the Goods or attempt to resell any Goods to a third party under a brand name or description different from that as shipped by Seller to Buyer.

12.5 Buyer shall not distribute or promote a website or any marketing material that the lay consumer could reasonably believe that the Buyer is or could be Gocycle or Karbon Kinetics Ltd. or a division or subsidiary or national franchise of Gocycle or Karbon Kinetics Ltd.

 

13. Communications

13.1 All notices under these Terms and Conditions shall be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

13.2 Notices shall be deemed to have been duly given:
(a) when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
(b) when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;
(c) on the fifth business day following mailing, if mailed by national ordinary mail; or
(d) on the tenth business day following mailing, if mailed by airmail.

13.3 All notices under these Terms and Conditions shall be addressed to the most recent address, email address or fax number notified to the other party.

 

14. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

 

15. No Waiver

No waiver by the Seller of any breach of these Terms and Conditions by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

 

16. Severance

In the event that one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (which shall remain valid and enforceable).

 

17. Law and Jurisdiction

17.1 These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

17.2 Any dispute, controversy, proceedings or claim between the Seller and the Buyer relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.

 

18. B2B Buyer Resale Terms

Where the Buyer is has a valid B2B agreement in place with Seller, Buyer shall only sell Goods to end consumer/user and hereby agrees not to sell Goods to any party intending to resell, rent, lease, or resells the Goods to an end consumer/user unless otherwise agreed in writing with Seller. As applicable by law, Buyer shall not advertise for sale Goods below the Seller Minimum Advertised Price. The Buyer shall adhere to the terms of the Seller’s Reseller Service Agreement.

 

19. Self Billing

Where Buyer has provided services to the Seller, Seller will be entitled to set off any commission amount due to buyer after offsetting any debt owed by the buyer to the Seller. The Seller agrees to issue self-billed invoices for all services made to seller by the buyer. Self-billed invoices will include buyer’s name, address, VAT/Tax registration number, together with all the other details which constitute a full VAT/Tax invoice. Buyer agrees to accept self-billing invoices raised by the Seller. Buyer will not raise sales invoices for the transactions covered by the self-billing invoices. Buyer agrees to notify the Seller of any change to buyer’s VAT/Tax number within 7 days of the change.

 

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Gocycle US

Protect your ride with the most in-depth service plan the e-bike industry has to offer.

The plan covers your bike for all its annual milestone services which are essential for preventing the impacts of wear and tear from daily usage. All services are completed at our global Service Hubs by our expert Gocycle technicians who will ensure your bike leaves operating at its peak performance. You can pay on a monthly basis with a 12-month minimum commitment or pay annually at a 10% discount.

Annual Service

All milestone servicing costs for the year included.

Priority Service

7-day fast track on annual service and repairs outside of the plan.

Minor Parts Replacement

Free of charge replacement of selected minor wear parts.

Exclusive Οffers

5% discount on parts and repairs outside of warranty.

Valet Clean

Full clean at each service.

Free Firmware Updates

All firmware and system updates included as standard.

terms & conditions

Gocycle Premium Service Plan Overview

 

Within two years of the original purchase of a new Gocycle, you may purchase and subscribe to a Gocycle Service Plan, which covers Servicing of your Gocycle for the purpose of preventative maintenance caused by normal usage of your bike as described in more detail below. A Gocycle Service Plan does not cover damage to your Gocycle related to crashes or theft, misuse, vandalism, or any other damage to your bike caused by you or others. By subscribing to this service, you may book service appointments, aligned to the Service Intervals described below, within the period in which the Subscription is live, as long as the Service Interval milestones have been reached. These Terms and Conditions apply to Gocycle Service Plan purchasers, and do not supersede or take the place of any of the General Terms & Conditions.

 

What is Included in the Plan

 

  • Fast-Lane Servicing with a Service Turnaround from point of Arrival at one of our Gocycle Servicing Hubs to time of Shipping from one of our hubs of 7 Calendar days (Public Holidays not included) – If you would like to collect from us then that can also be arranged
    • If we fail to meet the servicing turnaround time for any reason we will refund 1 month of value of the Servicing plan: 30(£/€/$)
  • A full external and internal visual inspection of the Gocycle, with a thorough diagnostic review inside-and-out, including the Clean Drive
  • A Scaling in-depth Servicing process which matches usage and timeline of the Gocycle being owned, becoming more detailed and reflective of the needs of you and your Gocycle as you add Miles and Time goes by
  • Firmware Updates and System Updates are included as standard
  • Replacement of all effected Warranty parts as would be expected
  • A 5% discount on any parts needing to be replaced that are outside of Warranty – or that are not included in Warranty as standard
  • Valet Cleaning at each Service, maintaining a high quality look and feel 
  • Free of Charge Replacement of minor wear parts such as Brake Pads, plus a Brake Diagnosis and Brake-Line fluid replacement to maintain that highest standard of responsiveness at every service, Suspension Elastomer checks and replacements from Service 2 Onwards, and Kickstand Ball Replacements from Service 3 Onwards (For all of these free of charge replacements – only applicable if deemed as required by our Expert Servicing Technicians)
Who can Take Advantage of this Plan

 

A Gocycle Service Plan is available to anyone buying a Gocycle new from our web store, and any existing customer who has purchased a Gocycle as New within the last 2 years, whether it be direct from Gocycle or from an Approved 3rd Party Supplier. The plan will be available to purchase at point of Sale of a new Gocycle through our web store, or it is able to be added from our Servicing Plan web page.

The plan sign-up is for a minimum 12 month period. Any future exclusive offers or opportunities that apply to multiple years of holding a Servicing Plan will only be applicable based on a plan being held continuously for the period specified. Any stoppage of the plan after a year resets the next time a plan is set-up to Year 1.

If you are purchasing a used Gocycle, and that Gocycle has been under a Gocycle Service Plan, you may contact Gocycle to determine if the Gocycle is still eligible for a Gocycle Service Plan with a new owner. If the Gocycle has been well-maintained from the perspective of our service records, Gocycle will permit the continuation of a Gocycle Service Plan with a new owner . If eligible, You must purchase a service plan within 30 days of registering your ownership on the Gocycle Connect App.

 

Not Included in the Plan

 

The Gocycle Service Plan does not include repairs or replacement of any parts or accessories, regardless of if they are in or out of Warranty, if the need for repair or replacement is due to:

Any damage incurred from flat or punctured tires, accidents or incidents, vandalism, submersion in water, or damage by You or any other party, general repair or replacement of parts that fall out of the warranty period, or shipping costs to and from service locations.

Malfunctions from Software misuse, third party applications, any virus or malware, whether or not this was downloaded by You or any third party.

The use of, or installation of, any other non-OEM original Gocycle parts/accessories;

Routine servicing or repairs by anyone not authorized by Gocycle

Costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

Gocycle Engineering Service Technicians reserve the right to define what work and parts need replacing during Servicing.

Gocycle reserves the right to define which maintenance checks which can be conducted by the Customer themselves outside of this plan. In the event of any self-maintenance, the Customer agrees to use original Gocycle parts during any maintenance completed as to avoid not being entitled to the benefits of the Gocycle Service. If the Customer is not able to prove the maintenance has been performed or any damage is incurred due to the use of non-approved Gocycle parts or accessories, Gocycle reserves the right to refuse to honour the plan, and invoice the Customer for the costs incurred by Gocycle as a result of the incorrect maintenance.

Fair-use of the Product is detailed in the General Terms & Conditions.

 

Where is the Plan Available

 

Anywhere globally – Shipping arrangements and costs are the customers responsibility, unless stated otherwise, including any Duties or VAT applicable

The Gocycle Service Plan is Linked to the Frame Number of your Gocycle and is applicable to that Gocycle only.

 

Purchasing the Plan

 

In order to use this Gocycle Service Plan, You will need to purchase the plan from the Web Store, and establish and maintain an Account in the Gocycle Support system. To be able to offer You the Gocycle Service Plan, we need to process personal data as detailed in the General Terms and Conditions, or as noted the Gocycle Terms of Sale (https://gocycle.com/terms-of-sale/).

 

Servicing Locations and the Purchase Relationship
 

The Gocycle Service Plan is purchased in a direct relationship with Gocycle, and the Services covered under the plan are not able to be completed via Customer Self-Maintenance or via any Reseller, including Gocycle Service Partners. The Service can only be completed at a Gocycle OEM Servicing location as listed below, at pre-determined Gocycle Service Intervals. For servicing and shipping purposes Gocycle currently has direct Servicing Hubs in the following locations which can complete this Service:

Chessington, UK

Amsterdam, NL

Amherst, NH, USA

Wayzata, MN, USA

The customer is free to ship to any of these locations, at their own cost, from anywhere globally. All shipping arrangements and costs, including any Duties and Taxes, are the responsibility of the Customer unless explicitly stated otherwise.

 

When are my Service Intervals Due

 

Annually or every 2,000miles (3,200km) – whichever comes first, but for no extra cost should you be a super-user needing more than one service annually.

 

Service Intervals Included in the Plan
 

Initial Service: The 100 Mile Service, if brought in directly to Gocycle – However, this Service Interval is also able to be completed by a Gocycle Approved Reseller at any cost to the customer this incurs, and undertaking this Service by any means outside of Gocycle will not impact the continuation of this plan

“Annual” Service Interval: 1 Service for every Year the Gocycle Service Plan has been in effect OR* every 2,000 miles (3,200km) since the start of the Service Plan based on usage of the Gocycle as recorded via Gocycle's internal system and proven to Gocycle via a Log Upload from the Gocycle app. Note: Annual services can only be completed after 11 months of continuous service plan payments and not more than 1 annual service per year. For the service plan to be valid on used Gocycles, a log upload must be made by the customer within 7 days of purchase of the service plan.

 

Service Intervals Not Included in the Plan

 

500 Mile Visual Inspection   

Also not included: Any other General Repairs which occur outside of the agreed Service Intervals incurred for any reason.

 

The Servicing & Maintenance Activities Included in the Plan

 

Overview of General Activities Completed by the Gocycle Engineering Service Technician as part of the Service being Completed at each Service Interval - the example below is as of the Gocycle Premium Service Plan:

Service 1 – 1 Year / 2,000Miles (3,200km):

  • Full Visual Inspection
  • Hub Cones, Bearings & Wheels Check
  • Full Cleandrive Internal Inspection
  • Chain & Cable Checks
  • Torque Checks
  • All Brake Pads Replaced
  • Pedal Movement Check
  • Latch & Kickstand Check
  • Handlebar and Grip Check
  • Brake Bleed & Fluid Change
  • Rectification of any items Warranty
  • Report on any other items
  • All Tech Bulletin Items Rectified
  • Firmware Update

Service 2 – 2 Year / 4,000Miles (6,400km):

  • All Service 1 Activities +
  • Inspect Rear Hub Bearings
  • Replace Suspension Elastomer
  • Kickstand Adjustment
  • Gearbox Grease Replacement
  • Detailed Motor Drive Bearings Inspection
  • In-Depth Wheel Detail Inspection for any cracks or damages
  • Firmware Update

Service 3 – 3 Year / 6,000Miles (8,600km):

  • All Service 1 & 2 Activities +
  • Battery Discharge Check
  • Frame Hinge Bushes Inspected
  • Hold Pins inspected
  • Stem Adjuster Bushes Inspected
  • Kickstand Ball Replacement

Service 4 – 4 Year / 8,000Miles (10,800km):

  • All Service 1, 2 & 3 Activities +
  • Headset Bearing Inspection
  • O-Rings on Brakes Replaced
  • O-Rings on Calipers Replaced
  • Brake Levers Replaced

Service 5 – 5 Year / 10,000Miles (13,000km) Onwards:

  • All Service 1, 2, 3 & 4 Activities +
  • Full in-depth battery check and testing – consultation on Battery Replacement options
  • Front Disk Replacement
Priority Servicing & Repair

 

Whilst a Gocycle Service Plan is live Gocycle endeavours to complete the Servicing of your Gocycle, at the Service Intervals described, within 7 Calendar Days of the Gocycle Arriving at the Gocycle Servicing Hub. The day of Arrival is classified as Day 0, and then the Gocycle must be shipped, or Ready for Collection, on or before Day 7 from the day of Arrival. Should Gocycle fail to meet this timeline, due to reasons internal to Gocycle and outside of the control of the customer, Gocycle will refund 1 months value of the Gocycle Service Plan back to the Customer at the retail Subscription value of 1 month. This is not applicable if the ability to complete the Servicing within this timeline is impacted by activities within the Customers control, for example, including but not limited to, not responding to, or delaying via not directly answering queries from the Gocycle team, not responding to or delaying the arrangements for the approval of non-Warranty repairs, or shipping or collection of the Gocycle, not responding to or delaying payment of approved repairs due to Gocycle in order to complete any required repairs on the Gocycle.       

If your Gocycle needs to return to a Gocycle Service Hub for any repairs outside of the standard Service Intervals detailed, then Gocycle will also endeavour to prioritize any Customers Gocycle who is on the Gocycle Service Plan, meaning that the Gocycle will jump the queue into a Priority Queue with other Plan users, and Gocycle will apply the 7 day timeline to these repairs also. In these instances Gocycle will inform the customer if it is not possible to meet the 7 Calendar Day timeline due to the level of repair being outside of the possibility of meeting this timeline for any reason, and therefore will not then refund a month of subscription costs if the timeline is not met. If Gocycle fails to inform the Customer of it not being possible for the timeline to be met, and the repair then takes longer than 7 days, Gocycle will refund 1 months value of the Gocycle Service Plan back to the Customer at the retail Subscription value of 1 month.

 

Booking An Appointment

 

You book a Service Interval appointment via the Gocycle Support pages accessed via the Gocycle Website Support pages (https://gocycle.zendesk.com/hc/), by contacting Gocycle’s Customer Service Team and requesting the desired date of the Servicing appointment. Once the time and date is agreed, the Customer will then be responsible for shipping the Gocycle to, and from, the nearest Gocycle location for the Service to be completed.

 

Assignment & Use of the Plan

 

The Gocycle Service Plan is linked to the Frame Number (Serial Number) of your Gocycle product, and cannot be used for any other Gocycle than the one the Gocycle Service Plan you have purchased is linked to. You may not use any other Gocycle Service Plan, permit anyone else to use Your Gocycle Service Plan, or assign or otherwise transfer any right You have under Your Gocycle Service Plan to any other person or entity.

Gocycle may permanently or temporarily terminate, suspend, or otherwise refuse to provide Gocycle Service Plan services to you for good cause, including if Gocycle determines that you violated any provision of these Terms and Conditions or if you misuse the services, the Gocycle, or any other product. In such case, Gocycle will promptly provide notice of suspension or termination to you.

 

Subscriptions

 

The Gocycle Service Plan is a one-year subscription, and you are billed annually or monthly dependent on which plan payment method You have selected. Initially the subscription will be automatically renewed for successive one-year periods except if you terminate it by sending a termination notice by e-mail not later than 7 calendar days before the date reached exactly 12 calendar months from the purchase of the subscription. Provided you have not yet benefited from the services, you may cancel your subscription within 14 days following your enrolment in the Gocycle Service Plan by notifying Gocycle in writing by email or via the Gocycle Support system.

Prices are Monthly for a Minimum 12 Month Term

The Annual payment option is one time at point of plan purchase or renewal only, and are discounted at the rates shown on the Web Store

These Terms & Conditions do not override or replace any of the standard Product Terms and Conditions which can be found online and in your owners manual.