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Privacy policy


 

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This privacy policy is divided into the following sections:

  • Who we are
  • Our website
  • Our collection and use of your personal information
  • Transfer of your information out of the EEA
  • Cookies and similar technologies
  • Marketing
  • Your rights
  • Keeping your personal information secure
  • How to complain
  • Changes to this privacy policy
  • How to contact us
  • Do you need extra help?

 
Who we are

We are Karbon Kinetics Limited (trading as GOCYCLE®) a company incorporated in England with company number 04357956 and our registered office at Unit 30 Barwell Business Park, Leatherhead Road, Chessington, Surrey, England, KT9 2NY.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

 
Our website

This privacy policy also relates to your use of our website https://gocycle.com/.

On our website we may link to other websites owned and operated by certain third parties (e.g. to make additional products and services available to you). These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

 
Our collection and use of your personal information

We collect personal information about you when you access our website, register with us as a customer, supplier, employee or worker, purchase products or services via our website, sign up to receive our newsletter or other marketing material or otherwise contact or engage with us as a customer, supplier, employee or worker (or in any other capacity).

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect about you depends on your particular activities. This information includes:

  • your name, address and contact details
  • date of birth
  • bank account and payment details
  • details of any products or services you order or purchase from us
  • details of any feedback you give us by phone, email, post or via social media
  • your account details, such as username, login details
  • details relating to your status as an employee or worker
  • your image, likeness and voice recording

We use this personal information to:

  • create and manage your account with us
  • verify your identity
  • provide products and services to you
  • customise our website and its content to your particular preferences
  • notify you of any changes to our website or to our services that may affect you
  • improve our services
  • create and distribute photos, videos and other marketing materials

Our website and services are not intended for use by children and we do not knowingly collect or use personal information relating to children.

 
Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations e.g. for compliance with tax or employment regulations)
  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

 
Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
 

When information is collectedWhat information we ask forHow and why we use your information
When you register with us as a customer or sign up to receive our newsletter or other marketing materialYour name, address and contact detailsWe ask for this:

— to create and manage your account with us

— to communicate with you about your account

We rely on legitimate interests as the lawful basis for collecting and using your personal information.

Our legitimate interests are the provision of information, products and services to our customers and others in the ordinary course of our legitimate business activities.

We will keep this information until:

— you close your account with us

— we close your account

When you order or purchase products and services from us as a customerYour name, address and contact details, your bank account and payment details, the details of any products or services you order or purchase from us.We ask for this:

— to process your order or purchase of products and services from us

— to communicate with you about your order or purchase

We rely on contractual necessity as the lawful basis for collecting and using certain personal information (your name, address and contact details, your bank account and payment details, the details of any products or services you order or purchase from us) and we rely on legitimate interests as the lawful basis for collecting and using certain personal information (the details of any products or services you order or purchase from us).

Our legitimate interests are the provision of after sales services (including services relating to safety such as product recalls) for our customers in the ordinary course of our legitimate business activities.

We will keep this information:

— for as long as we provide products or services to you

— for as long as necessary for the purposes of providing after sales services (including services relating to safety such as product recalls)

When make a complaint, ask a question or provide us with feedback about our business, products or services by phone, email, post or via social mediaYour name, address and contact details, details of any products or services you order or purchase from us, details of any feedback you give us by phone, email, post or via social mediaWe ask for this:

— to manage, monitor and investigate complaints, questions and feedback from customers and others

— to respond to and communicate with customers about complaints, questions and feedback

We rely on legitimate interests as the lawful basis for collecting and using your personal information.

Our legitimate interests are the management, monitoring and investigation of complaints, questions and feedback from customers and others arising in the ordinary course of our legitimate business activities.

We will keep this information:

— for as long as necessary to manage, monitor, investigate and resolve complaints, questions and feedback from customers and others

When we engage you as a supplier, employee or worker (or in any other capacity) to provide services to usYour name, address and contact details, your bank account and payment details, the details of any products or services you provide to us, the details relating to your status as an employee or worker.We ask for this:

— to manage and monitor your provision of services to us as a supplier, employee or worker

— to communicate with you about the services your provide to us as a supplier, employee or worker

We rely on contractual necessity as the lawful basis for collecting and using certain personal information (your name, address and contact details, your bank account and payment details, the details of any products or services you provide to us) and we rely on legal obligation as the lawful basis for collecting and using certain personal information (the details relating to your status as an employee or worker).

We will keep this information until:

— for as long as you provide services to us as a supplier, employee or worker

— for a period of six years after you provide services to us as a supplier, employee or worker

When we create and distribute marketing materials (including photos and videos) featuring our employees and workersYour image, likeness and voice recordingWe ask for this:

— to create and develop marketing materials featuring our employees and workers for the purposes of promoting our business, products and services

— to distribute materials featuring our employees and workers for the purposes of promoting our business, products and services

We rely on legitimate interests as the lawful basis for collecting and using your personal information.

Our legitimate interests are the creation, development and distribution of marketing materials featuring our employees and workers for the purposes of promoting our business, products and services.

We will keep this information:

— for as long as the marketing materials featuring our employees and workers continue to be distributed

 
 
Who we share your personal information with

We may share your personal data with certain trusted third party processors e.g. we share your name and delivery address details for the purposes of delivering products to you. This data sharing enables them to despatch the products you ordered directly to you).

Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

 
Transfer of your information out of the EEA

We may transfer your personal information to territories which are located outside the United Kingdom and the European Economic Area (EEA).

Certain territories do not have the same data protection laws as the United Kingdom or the EEA. While the European Commission has not given a formal decision that these provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to a European Commission approved contract as permitted under the General Data Protection Regulation which is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the United Kingdom or the EEA.

 
Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies and other similar technologies on our website to help us to recognise you and your device and store some information about your preferences or past actions. We will request your consent before placing them.

 
Marketing

We would like to send you information about our business, products and services which may be of interest to you. Where it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We always ask whether you would like us to send you marketing information in this way and if you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

  • contacting us
  • using the ‘unsubscribe’ link in emails
  • updating your marketing preferences on our website

For more information on your rights in relation to marketing, see ‘Your rights’ below.

 
Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • access to your personal information
  • fair processing of information and transparency over how we use your use personal information
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us
  • let us have enough information to identify you
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates

 
Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

 
How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

 
Changes to this website privacy policy

This website privacy policy was published on [17 September 2019] and last updated on [17 September 2019].

We may change this website privacy policy from time to time, when we do we will inform you via email.

 
How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us please write to Karbon Kinetics Ltd., Unit 30 Barwell Business Park, Chessington, KT9 2NY, UK.