Press releases


 

June 2022

Gocycle G4 Now More Affordable With New Showroom Retail Programme

 

February 2022

Gocycle Sets Inaugural E-Bike Lap Record At Brands Hatch Race Circuit

 

March 2021

Gocycle Reveals Its Generation Four E-Bike Range – A New Standard For Urban Performance UK

 

February 2021

Gocycle To Open European Subsidiary To Support EU Growth

 

February 2021

Gocycle To Release Specification Of Its Fourth Generation E-Bike Line-Up Ahead Of Spring Launch

 

December 2020

GXi Included In TIME’s List Of 2020’s 100 Best Inventions

 

October 2020

Gocycle Unveils Limited Edition G3+ E-Bike

 

July 2020

Gocycle Teams Up With Clarence Court Eggs To Raise Awareness Of The Health Benefits Of E-bikes Amongst UK Consumers

 

July 2020

Gocycle Unveils 2020 Fast-Folding GX – The Best Electric Commuter Just Got Better

 

May 2020

Gocycle Research Shows Owning An E-bike Makes You Healthier, Happier And Less Likely To Use Your Car

 

March 2020

Gocycle Partners With E-bike Specialists Fully Charged To Help Ease The Commute Of Essential London NHS Workers

 

March 2020

A Message From Gocycle Founder Richard Thorpe

 

March 2020

Gocycle Unveils New Gocycle G3Carbon And Bespoke Colour Editions

 

February 2020

Gocycle Provides Pedal Power To British Sailing Team

 

January 2020

Fast-Folding Gocycle GXi Set To Make US Debut At Fully Charged LIVE

 

January 2020

Gocycle Partners With Nutrition Brand Fuel 10K To Promote Benefits Of E-Bikes For Active Living

 

October 2019

Shape The Future – Gocycle Searching For Engineering & Sales Talent To Support 2020 Growth

 

September 2019

Preview New Fast-Folding Gocycle GXi Model At 2019 Cycle Show – The Most Rider-Focused Folding E-Bike Yet

 

June 2019

Gocycle GX Crowned ‘Best Electric Bike’ by T3 Magazine

 

May 2019

Test Ride Fast-Folding Gocycle GX At Fully Charged Live Show

 

April 2019

Fast-Folding Gocycle GX E-Bike To Make Bow At 2019 Jersey Boat Show

 

April 2019

Gocycle Set To Become First UK Business To Pay Employees For Commuting To Work By E-Bike

 

March 2019

Test Ride New Fast Folding Gocycle GX At The London Bike Show

 

March 2019

Gocycle To Showcase Pioneering Range At First-Ever E-Bike Challenge Event In Minneapolis

 

March 2019

Gocycle To Display New Fast-Folding Electric GX At Scandinavia’s Biggest Bike Show

 

February 2019

Fast-Folding Gocycle GX To Make Dutch Debut At E-Bike Xperience

 

February 2019

Preview New Fast-Folding Gocycle GX At The 2019 Camping, Caravan And Motorhome Show

 

February 2019

Gocycle Reveal New Fast-Folding GX Model

 

January 2019

Gocycle Pulls Into Caravana Camping Exhibition

 

January 2019

Gocycle Previews New Fast-Folding GX Model

 

December 2018

Gocycle Appoint Conrad Allum as International PR Manager

 

October 2017

Karbon Kinetics Announces New Gocycle GS Model for 2018

 

January 2016

Karbon Kinetics Announces Third-Generation Gocycle® G3 for 2016

 

March 2015

Gocycle G2 from Karbon Kinetics Ltd. successful in the Red Dot Awards 2015

 

February 2015

Award winning Gocycle® electric bicycle showing strong sales in the luxury marine market after Fort Lauderdale and Miami Boat Shows

 

February 2015

Gocycle – Inventing a new form of Cycling

 

October 2014

E-­‐bike brand Gocycle® cruises into the US market at the Fort Lauderdale International Boat Show

 

March 2014

España y Portugal, preparadas para vivir la vida al máximo con Gocycle® G2

 

August 2013

Karbon Kinetics Releases Free App for its Gocycle® G2

 

June 2013

Karbon Kinetics Appoints Paul Stratta as CEO to Lead Rapid Growth of the Gocycle® Brand

 

August 2012

Gocycle G2 Premieres at EUROBIKE 2012 and Receives EUROBIKE Award

 

February 2012

Karbon Kinetics Announces National Distribution Agreement with GreenMiles

 

November 2011

Karbon Kinetics Announces Flextronics as Its Manufacturing Partner for Gocycle

 

October 2011

Karbon Kinetics Announces National Distribution Agreement with Velobaze

 

September 2011

Karbon Kinetics Introduces Its Second-Generation (G2) Gocycle

 

July 2011

Karbon Kinetics’ Gocycle to Be Evaluated at 2012 Olympic Triathlon Venue

 

May 2011

Karbon Kinetics’ Gocycle to Be Evaluated at UK Sailing Academy

 

November 2010

Karbon Kinetics Announces Growth Plans and Next-Generation Gocycle

 

September 2010

Gocycle® Supports The Prostate Cancer Charity and The Tour of Britain

 

June 2010

Get Ready for Bike Week 2010 with Gocycle®

 

March 2010

Karbon Kinetics’ Gocycle® Sponsors Musto Performance Skiff Class Association

 

February 2010

Karbon Kinetics Launches Lightweight Gocycle® Black in Limited Production

 

October 2009

Karbon Kinetics Displays 12.9kg Electric Gocycle® at London Cycle Show

 

September 2009

Gocycle® and VIPs Join The Tour of Britain with The Prostate Cancer Charity

 

September 2009

Karbon Kinetics’ Gocycle® Wins GOLD at EUROBIKE

 

July 2009

Winkworth Go Green with Gocycle®

 

April 2009

Change Your Commute: Karbon Kinetics Limited announces the arrival of Gocycle®—a No Sweat™ choice for urban commuting

Visit a local dealer

Protect your ride with the most in-depth service plan the e-bike industry has to offer.

The plan covers your bike for all its annual milestone services which are essential for preventing the impacts of wear and tear from daily usage. All services are completed at our global Service Hubs by our expert Gocycle technicians who will ensure your bike leaves operating at its peak performance. You can pay on a monthly basis with a 12-month minimum commitment or pay annually at a 10% discount.

Annual Service

All milestone servicing costs for the year included.

Priority Service

7-day fast track on annual service and repairs outside of the plan.

Minor Parts Replacement

Free of charge replacement of selected minor wear parts.

Exclusive Οffers

5% discount on parts and repairs outside of warranty.

Valet Clean

Full clean at each service.

Free Firmware Updates

All firmware and system updates included as standard.

terms & conditions

Gocycle Premium Service Plan Overview

 

Within two years of the original purchase of a new Gocycle, you may purchase and subscribe to a Gocycle Service Plan, which covers Servicing of your Gocycle for the purpose of preventative maintenance caused by normal usage of your bike as described in more detail below. A Gocycle Service Plan does not cover damage to your Gocycle related to crashes or theft, misuse, vandalism, or any other damage to your bike caused by you or others. By subscribing to this service, you may book service appointments, aligned to the Service Intervals described below, within the period in which the Subscription is live, as long as the Service Interval milestones have been reached. These Terms and Conditions apply to Gocycle Service Plan purchasers, and do not supersede or take the place of any of the General Terms & Conditions.

 

What is Included in the Plan

 

  • Fast-Lane Servicing with a Service Turnaround from point of Arrival at one of our Gocycle Servicing Hubs to time of Shipping from one of our hubs of 7 Calendar days (Public Holidays not included) – If you would like to collect from us then that can also be arranged
    • If we fail to meet the servicing turnaround time for any reason we will refund 1 month of value of the Servicing plan: 30(£/€/$)
  • A full external and internal visual inspection of the Gocycle, with a thorough diagnostic review inside-and-out, including the Clean Drive
  • A Scaling in-depth Servicing process which matches usage and timeline of the Gocycle being owned, becoming more detailed and reflective of the needs of you and your Gocycle as you add Miles and Time goes by
  • Firmware Updates and System Updates are included as standard
  • Replacement of all effected Warranty parts as would be expected
  • A 5% discount on any parts needing to be replaced that are outside of Warranty – or that are not included in Warranty as standard
  • Valet Cleaning at each Service, maintaining a high quality look and feel 
  • Free of Charge Replacement of minor wear parts such as Brake Pads, plus a Brake Diagnosis and Brake-Line fluid replacement to maintain that highest standard of responsiveness at every service, Suspension Elastomer checks and replacements from Service 2 Onwards, and Kickstand Ball Replacements from Service 3 Onwards (For all of these free of charge replacements – only applicable if deemed as required by our Expert Servicing Technicians)

 

Who can Take Advantage of this Plan

 

A Gocycle Service Plan is available to anyone buying a Gocycle new from our web store, and any existing customer who has purchased a Gocycle as New within the last 2 years, whether it be direct from Gocycle or from an Approved 3rd Party Supplier. The plan will be available to purchase at point of Sale of a new Gocycle through our web store, or it is able to be added from our Servicing Plan web page.

The plan sign-up is for a minimum 12 month period. Any future exclusive offers or opportunities that apply to multiple years of holding a Servicing Plan will only be applicable based on a plan being held continuously for the period specified. Any stoppage of the plan after a year resets the next time a plan is set-up to Year 1.

If you are purchasing a used Gocycle, and that Gocycle has been under a Gocycle Service Plan, you may contact Gocycle to determine if the Gocycle is still eligible for a Gocycle Service Plan with a new owner. If the Gocycle has been well-maintained from the perspective of our service records, Gocycle will permit the continuation of a Gocycle Service Plan with a new owner . If eligible, You must purchase a service plan within 30 days of registering your ownership on the Gocycle Connect App.

 

Not Included in the Plan

 

The Gocycle Service Plan does not include repairs or replacement of any parts or accessories, regardless of if they are in or out of Warranty, if the need for repair or replacement is due to:

Any damage incurred from flat or punctured tires, accidents or incidents, vandalism, submersion in water, or damage by You or any other party, general repair or replacement of parts that fall out of the warranty period, or shipping costs to and from service locations.

Malfunctions from Software misuse, third party applications, any virus or malware, whether or not this was downloaded by You or any third party.

The use of, or installation of, any other non-OEM original Gocycle parts/accessories;

Routine servicing or repairs by anyone not authorized by Gocycle

Costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.

Gocycle Engineering Service Technicians reserve the right to define what work and parts need replacing during Servicing.

Gocycle reserves the right to define which maintenance checks which can be conducted by the Customer themselves outside of this plan. In the event of any self-maintenance, the Customer agrees to use original Gocycle parts during any maintenance completed as to avoid not being entitled to the benefits of the Gocycle Service. If the Customer is not able to prove the maintenance has been performed or any damage is incurred due to the use of non-approved Gocycle parts or accessories, Gocycle reserves the right to refuse to honour the plan, and invoice the Customer for the costs incurred by Gocycle as a result of the incorrect maintenance.

Fair-use of the Product is detailed in the General Terms & Conditions.

 

Where is the Plan Available

 

Anywhere globally – Shipping arrangements and costs are the customers responsibility, unless stated otherwise, including any Duties or VAT applicable

The Gocycle Service Plan is Linked to the Frame Number of your Gocycle and is applicable to that Gocycle only.

 

Purchasing the Plan

 

In order to use this Gocycle Service Plan, You will need to purchase the plan from the Web Store, and establish and maintain an Account in the Gocycle Support system. To be able to offer You the Gocycle Service Plan, we need to process personal data as detailed in the General Terms and Conditions, or as noted the Gocycle Terms of Sale (https://gocycle.com/terms-of-sale/).

 

Servicing Locations and the Purchase Relationship

 

The Gocycle Service Plan is purchased in a direct relationship with Gocycle, and the Services covered under the plan are not able to be completed via Customer Self-Maintenance or via any Reseller. The Service can only be completed at a Gocycle location, at pre-determined Gocycle Service Intervals. For servicing and shipping purposes Gocycle currently has direct Servicing Hubs in the following locations which can complete this Service:

Chessington, UK

Amsterdam, NL

Amherst, NH, USA

Wayzata, MN, USA

The customer is free to ship to any of these locations, at their own cost, from anywhere globally. All shipping arrangements and costs, including any Duties and Taxes, are the responsibility of the Customer unless explicitly stated otherwise.

 

When are my Service Intervals Due

 

Annually or every 2,000miles (3,200km) – whichever comes first, but for no extra cost should you be a super-user needing more than one service annually.

 

Service Intervals Included in the Plan

 

Initial Service: The 100 Mile Service, if brought in directly to Gocycle – However, this Service Interval is also able to be completed by a Gocycle Approved Reseller at any cost to the customer this incurs, and undertaking this Service by any means outside of Gocycle will not impact the continuation of this plan

“Annual” Service Interval: 1 Service for every Year the Gocycle has been owned OR* every 2,000 miles (3,200km) of usage of the Gocycle as recorded via Your Gocycle's internal system and proven to Gocycle via a Log Upload from the Gocycle app.

 

Service Intervals Not Included in the Plan

 

500 Mile Visual Inspection   

Also not included: Any other General Repairs which occur outside of the agreed Service Intervals incurred for any reason.

 

The Servicing & Maintenance Activities Included in the Plan

 

Overview of General Activities Completed by the Gocycle Engineering Service Technician as part of the Service being Completed at each Service Interval - the example below is as of the Gocycle Premium Service Plan:

Service 1 – 1 Year / 2,000Miles (3,200km):

  • Full Visual Inspection
  • Hub Cones, Bearings & Wheels Check
  • Full Cleandrive Internal Inspection
  • Chain & Cable Checks
  • Torque Checks
  • All Brake Pads Replaced
  • Pedal Movement Check
  • Latch & Kickstand Check
  • Handlebar and Grip Check
  • Brake Bleed & Fluid Change
  • Rectification of any items Warranty
  • Report on any other items
  • All Tech Bulletin Items Rectified
  • Firmware Update

Service 2 – 2 Year / 4,000Miles (6,400km):

  • All Service 1 Activities +
  • Inspect Rear Hub Bearings
  • Replace Suspension Elastomer
  • Kickstand Adjustment
  • Gearbox Grease Replacement
  • Detailed Motor Drive Bearings Inspection
  • In-Depth Wheel Detail Inspection for any cracks or damages
  • Firmware Update

Service 3 – 3 Year / 6,000Miles (8,600km):

  • All Service 1 & 2 Activities +
  • Battery Discharge Check
  • Frame Hinge Bushes Inspected
  • Hold Pins inspected
  • Stem Adjuster Bushes Inspected
  • Kickstand Ball Replacement

Service 4 – 4 Year / 8,000Miles (10,800km):

  • All Service 1, 2 & 3 Activities +
  • Headset Bearing Inspection
  • O-Rings on Brakes Replaced
  • O-Rings on Calipers Replaced
  • Brake Levers Replaced

Service 5 – 5 Year / 10,000Miles (13,000km) Onwards:

  • All Service 1, 2, 3 & 4 Activities +
  • Full in-depth battery check and testing – consultation on Battery Replacement options
  • Front Disk Replacement

 

Priority Servicing & Repair

 

Whilst a Gocycle Service Plan is live Gocycle endeavours to complete the Servicing of your Gocycle, at the Service Intervals described, within 7 Calendar Days of the Gocycle Arriving at the Gocycle Servicing Hub. The day of Arrival is classified as Day 0, and then the Gocycle must be shipped, or Ready for Collection, on or before Day 7 from the day of Arrival. Should Gocycle fail to meet this timeline, due to reasons internal to Gocycle and outside of the control of the customer, Gocycle will refund 1 months value of the Gocycle Service Plan back to the Customer at the retail Subscription value of 1 month. This is not applicable if the ability to complete the Servicing within this timeline is impacted by activities within the Customers control, for example, including but not limited to, not responding to, or delaying via not directly answering queries from the Gocycle team, not responding to or delaying the arrangements for the approval of non-Warranty repairs, or shipping or collection of the Gocycle, not responding to or delaying payment of approved repairs due to Gocycle in order to complete any required repairs on the Gocycle.       

If your Gocycle needs to return to a Gocycle Service Hub for any repairs outside of the standard Service Intervals detailed, then Gocycle will also endeavour to prioritize any Customers Gocycle who is on the Gocycle Service Plan, meaning that the Gocycle will jump the queue into a Priority Queue with other Plan users, and Gocycle will apply the 7 day timeline to these repairs also. In these instances Gocycle will inform the customer if it is not possible to meet the 7 Calendar Day timeline due to the level of repair being outside of the possibility of meeting this timeline for any reason, and therefore will not then refund a month of subscription costs if the timeline is not met. If Gocycle fails to inform the Customer of it not being possible for the timeline to be met, and the repair then takes longer than 7 days, Gocycle will refund 1 months value of the Gocycle Service Plan back to the Customer at the retail Subscription value of 1 month.

 

Booking An Appointment

 

You book a Service Interval appointment via the Gocycle Support pages accessed via the Gocycle Website Support pages (https://gocycle.zendesk.com/hc/), by contacting Gocycle’s Customer Service Team and requesting the desired date of the Servicing appointment. Once the time and date is agreed, the Customer will then be responsible for shipping the Gocycle to, and from, the nearest Gocycle location for the Service to be completed.

 

Assignment & Use of the Plan

 

The Gocycle Service Plan is linked to the Frame Number (Serial Number) of your Gocycle product, and cannot be used for any other Gocycle than the one the Gocycle Service Plan you have purchased is linked to. You may not use any other Gocycle Service Plan, permit anyone else to use Your Gocycle Service Plan, or assign or otherwise transfer any right You have under Your Gocycle Service Plan to any other person or entity.

Gocycle may permanently or temporarily terminate, suspend, or otherwise refuse to provide Gocycle Service Plan services to you for good cause, including if Gocycle determines that you violated any provision of these Terms and Conditions or if you misuse the services, the Gocycle, or any other product. In such case, Gocycle will promptly provide notice of suspension or termination to you.

 

Subscriptions

 

The Gocycle Service Plan is a one-year subscription, and you are billed annually or monthly dependent on which plan payment method You have selected. Initially the subscription will be automatically renewed for successive one-year periods except if you terminate it by sending a termination notice by e-mail not later than 7 calendar days before the date reached exactly 12 calendar months from the purchase of the subscription. Provided you have not yet benefited from the services, you may cancel your subscription within 14 days following your enrolment in the Gocycle Service Plan by notifying Gocycle in writing by email or via the Gocycle Support system.

Prices are Monthly for a Minimum 12 Month Term

The Annual payment option is one time at point of plan purchase or renewal only, and are discounted at the rates shown on the Web Store

These Terms & Conditions do not override or replace any of the standard Product Terms and Conditions which can be found online and in your owners manual.