Protect your ride with the most in-depth service plan the e-bike industry has to offer.
The plan covers your bike for all its annual milestone services which are essential for preventing the impacts of wear and tear from daily usage. All services are completed at our global Service Hubs by our expert Gocycle technicians who will ensure your bike leaves operating at its peak performance. You can pay on a monthly basis with a 12-month minimum commitment or pay annually at a 10% discount.
All milestone servicing costs for the year included.
7-day fast track on annual service and repairs outside of the plan.
Minor Parts Replacement
Free of charge replacement of selected minor wear parts.
5% discount on parts and repairs outside of warranty.
Full clean at each service.
Free Firmware Updates
All firmware and system updates included as standard.
terms & conditions
Gocycle Premium Service Plan Overview
Within two years of the original purchase of a new Gocycle, you may purchase and subscribe to a Gocycle Service Plan, which covers Servicing of your Gocycle for the purpose of preventative maintenance caused by normal usage of your bike as described in more detail below. A Gocycle Service Plan does not cover damage to your Gocycle related to crashes or theft, misuse, vandalism, or any other damage to your bike caused by you or others. By subscribing to this service, you may book service appointments, aligned to the Service Intervals described below, within the period in which the Subscription is live, as long as the Service Interval milestones have been reached. These Terms and Conditions apply to Gocycle Service Plan purchasers, and do not supersede or take the place of any of the General Terms & Conditions.
What is Included in the Plan
Fast-Lane Servicing with a Service Turnaround from point of Arrival at one of our Gocycle Servicing Hubs to time of Shipping from one of our hubs of 7 Calendar days (Public Holidays not included) – If you would like to collect from us then that can also be arranged
If we fail to meet the servicing turnaround time for any reason we will refund 1 month of value of the Servicing plan: 30(£/€/$)
A full external and internal visual inspection of the Gocycle, with a thorough diagnostic review inside-and-out, including the Clean Drive
A Scaling in-depth Servicing process which matches usage and timeline of the Gocycle being owned, becoming more detailed and reflective of the needs of you and your Gocycle as you add Miles and Time goes by
Firmware Updates and System Updates are included as standard
Replacement of all effected Warranty parts as would be expected
A 5% discount on any parts needing to be replaced that are outside of Warranty – or that are not included in Warranty as standard
Valet Cleaning at each Service, maintaining a high quality look and feel
Free of Charge Replacement of minor wear parts such as Brake Pads, plus a Brake Diagnosis and Brake-Line fluid replacement to maintain that highest standard of responsiveness at every service, Suspension Elastomer checks and replacements from Service 2 Onwards, and Kickstand Ball Replacements from Service 3 Onwards (For all of these free of charge replacements – only applicable if deemed as required by our Expert Servicing Technicians)
Who can Take Advantage of this Plan
A Gocycle Service Plan is available to anyone buying a Gocycle new from our web store, and any existing customer who has purchased a Gocycle as New within the last 2 years, whether it be direct from Gocycle or from an Approved 3rd Party Supplier. The plan will be available to purchase at point of Sale of a new Gocycle through our web store, or it is able to be added from our Servicing Plan web page.
The plan sign-up is for a minimum 12 month period. Any future exclusive offers or opportunities that apply to multiple years of holding a Servicing Plan will only be applicable based on a plan being held continuously for the period specified. Any stoppage of the plan after a year resets the next time a plan is set-up to Year 1.
If you are purchasing a used Gocycle, and that Gocycle has been under a Gocycle Service Plan, you may contact Gocycle to determine if the Gocycle is still eligible for a Gocycle Service Plan with a new owner. If the Gocycle has been well-maintained from the perspective of our service records, Gocycle will permit the continuation of a Gocycle Service Plan with a new owner . If eligible, You must purchase a service plan within 30 days of registering your ownership on the Gocycle Connect App.
Not Included in the Plan
The Gocycle Service Plan does not include repairs or replacement of any parts or accessories, regardless of if they are in or out of Warranty, if the need for repair or replacement is due to:
Any damage incurred from flat or punctured tires, accidents or incidents, vandalism, submersion in water, or damage by You or any other party, general repair or replacement of parts that fall out of the warranty period, or shipping costs to and from service locations.
Malfunctions from Software misuse, third party applications, any virus or malware, whether or not this was downloaded by You or any third party.
The use of, or installation of, any other non-OEM original Gocycle parts/accessories;
Routine servicing or repairs by anyone not authorized by Gocycle
Costs suffered by You as a result of not being able to use the bicycle, or any costs other than the replacement of the bicycle.
Gocycle Engineering Service Technicians reserve the right to define what work and parts need replacing during Servicing.
Gocycle reserves the right to define which maintenance checks which can be conducted by the Customer themselves outside of this plan. In the event of any self-maintenance, the Customer agrees to use original Gocycle parts during any maintenance completed as to avoid not being entitled to the benefits of the Gocycle Service. If the Customer is not able to prove the maintenance has been performed or any damage is incurred due to the use of non-approved Gocycle parts or accessories, Gocycle reserves the right to refuse to honour the plan, and invoice the Customer for the costs incurred by Gocycle as a result of the incorrect maintenance.
Fair-use of the Product is detailed in the General Terms & Conditions.
Where is the Plan Available
Anywhere globally – Shipping arrangements and costs are the customers responsibility, unless stated otherwise, including any Duties or VAT applicable
The Gocycle Service Plan is Linked to the Frame Number of your Gocycle and is applicable to that Gocycle only.
Purchasing the Plan
In order to use this Gocycle Service Plan, You will need to purchase the plan from the Web Store, and establish and maintain an Account in the Gocycle Support system. To be able to offer You the Gocycle Service Plan, we need to process personal data as detailed in the General Terms and Conditions, or as noted the Gocycle Terms of Sale (https://gocycle.com/terms-of-sale/).
Servicing Locations and the Purchase Relationship
The Gocycle Service Plan is purchased in a direct relationship with Gocycle, and the Services covered under the plan are not able to be completed via Customer Self-Maintenance or via any Reseller, including Gocycle Service Partners. The Service can only be completed at a Gocycle OEM Servicing location as listed below, at pre-determined Gocycle Service Intervals. For servicing and shipping purposes Gocycle currently has direct Servicing Hubs in the following locations which can complete this Service:
Amherst, NH, USA
Wayzata, MN, USA
The customer is free to ship to any of these locations, at their own cost, from anywhere globally. All shipping arrangements and costs, including any Duties and Taxes, are the responsibility of the Customer unless explicitly stated otherwise.
When are my Service Intervals Due
Annually or every 2,000miles (3,200km) – whichever comes first, but for no extra cost should you be a super-user needing more than one service annually.
Service Intervals Included in the Plan
Initial Service: The 100 Mile Service, if brought in directly to Gocycle – However, this Service Interval is also able to be completed by a Gocycle Approved Reseller at any cost to the customer this incurs, and undertaking this Service by any means outside of Gocycle will not impact the continuation of this plan
“Annual” Service Interval: 1 Service for every Year the Gocycle Service Plan has been in effect OR* every 2,000 miles (3,200km) since the start of the Service Plan based on usage of the Gocycle as recorded via Gocycle's internal system and proven to Gocycle via a Log Upload from the Gocycle app. Note: Annual services can only be completed after 11 months of continuous service plan payments and not more than 1 annual service per year. For the service plan to be valid on used Gocycles, a log upload must be made by the customer within 7 days of purchase of the service plan.
Service Intervals Not Included in the Plan
500 Mile Visual Inspection
Also not included: Any other General Repairs which occur outside of the agreed Service Intervals incurred for any reason.
The Servicing & Maintenance Activities Included in the Plan
Overview of General Activities Completed by the Gocycle Engineering Service Technician as part of the Service being Completed at each Service Interval - the example below is as of the Gocycle Premium Service Plan:
Service 1 – 1 Year / 2,000Miles (3,200km):
Full Visual Inspection
Hub Cones, Bearings & Wheels Check
Full Cleandrive Internal Inspection
Chain & Cable Checks
All Brake Pads Replaced
Pedal Movement Check
Latch & Kickstand Check
Handlebar and Grip Check
Brake Bleed & Fluid Change
Rectification of any items Warranty
Report on any other items
All Tech Bulletin Items Rectified
Service 2 – 2 Year / 4,000Miles (6,400km):
All Service 1 Activities +
Inspect Rear Hub Bearings
Replace Suspension Elastomer
Gearbox Grease Replacement
Detailed Motor Drive Bearings Inspection
In-Depth Wheel Detail Inspection for any cracks or damages
Service 3 – 3 Year / 6,000Miles (8,600km):
All Service 1 & 2 Activities +
Battery Discharge Check
Frame Hinge Bushes Inspected
Hold Pins inspected
Stem Adjuster Bushes Inspected
Kickstand Ball Replacement
Service 4 – 4 Year / 8,000Miles (10,800km):
All Service 1, 2 & 3 Activities +
Headset Bearing Inspection
O-Rings on Brakes Replaced
O-Rings on Calipers Replaced
Brake Levers Replaced
Service 5 – 5 Year / 10,000Miles (13,000km) Onwards:
All Service 1, 2, 3 & 4 Activities +
Full in-depth battery check and testing – consultation on Battery Replacement options
Front Disk Replacement
Priority Servicing & Repair
Whilst a Gocycle Service Plan is live Gocycle endeavours to complete the Servicing of your Gocycle, at the Service Intervals described, within 7 Calendar Days of the Gocycle Arriving at the Gocycle Servicing Hub. The day of Arrival is classified as Day 0, and then the Gocycle must be shipped, or Ready for Collection, on or before Day 7 from the day of Arrival. Should Gocycle fail to meet this timeline, due to reasons internal to Gocycle and outside of the control of the customer, Gocycle will refund 1 months value of the Gocycle Service Plan back to the Customer at the retail Subscription value of 1 month. This is not applicable if the ability to complete the Servicing within this timeline is impacted by activities within the Customers control, for example, including but not limited to, not responding to, or delaying via not directly answering queries from the Gocycle team, not responding to or delaying the arrangements for the approval of non-Warranty repairs, or shipping or collection of the Gocycle, not responding to or delaying payment of approved repairs due to Gocycle in order to complete any required repairs on the Gocycle.
If your Gocycle needs to return to a Gocycle Service Hub for any repairs outside of the standard Service Intervals detailed, then Gocycle will also endeavour to prioritize any Customers Gocycle who is on the Gocycle Service Plan, meaning that the Gocycle will jump the queue into a Priority Queue with other Plan users, and Gocycle will apply the 7 day timeline to these repairs also. In these instances Gocycle will inform the customer if it is not possible to meet the 7 Calendar Day timeline due to the level of repair being outside of the possibility of meeting this timeline for any reason, and therefore will not then refund a month of subscription costs if the timeline is not met. If Gocycle fails to inform the Customer of it not being possible for the timeline to be met, and the repair then takes longer than 7 days, Gocycle will refund 1 months value of the Gocycle Service Plan back to the Customer at the retail Subscription value of 1 month.
Booking An Appointment
You book a Service Interval appointment via the Gocycle Support pages accessed via the Gocycle Website Support pages (https://gocycle.zendesk.com/hc/), by contacting Gocycle’s Customer Service Team and requesting the desired date of the Servicing appointment. Once the time and date is agreed, the Customer will then be responsible for shipping the Gocycle to, and from, the nearest Gocycle location for the Service to be completed.
Assignment & Use of the Plan
The Gocycle Service Plan is linked to the Frame Number (Serial Number) of your Gocycle product, and cannot be used for any other Gocycle than the one the Gocycle Service Plan you have purchased is linked to. You may not use any other Gocycle Service Plan, permit anyone else to use Your Gocycle Service Plan, or assign or otherwise transfer any right You have under Your Gocycle Service Plan to any other person or entity.
Gocycle may permanently or temporarily terminate, suspend, or otherwise refuse to provide Gocycle Service Plan services to you for good cause, including if Gocycle determines that you violated any provision of these Terms and Conditions or if you misuse the services, the Gocycle, or any other product. In such case, Gocycle will promptly provide notice of suspension or termination to you.
The Gocycle Service Plan is a one-year subscription, and you are billed annually or monthly dependent on which plan payment method You have selected. Initially the subscription will be automatically renewed for successive one-year periods except if you terminate it by sending a termination notice by e-mail not later than 7 calendar days before the date reached exactly 12 calendar months from the purchase of the subscription. Provided you have not yet benefited from the services, you may cancel your subscription within 14 days following your enrolment in the Gocycle Service Plan by notifying Gocycle in writing by email or via the Gocycle Support system.
Prices are Monthly for a Minimum 12 Month Term
The Annual payment option is one time at point of plan purchase or renewal only, and are discounted at the rates shown on the Web Store
These Terms & Conditions do not override or replace any of the standard Product Terms and Conditions which can be found online and in your owners manual.